Refund policy
At Zorba Food, we strive to deliver high-quality food products to our customers. Since our products are consumable in nature, all items are non-returnable.However, we do offer refund or replacement under the following conditions:
Eligible Cases
1. Wrong Product Delivered
If you receive a product different from what you ordered:
- You can request a replacement or refund (as per your preference)
2. Damaged Product
If the product is received in a damaged condition:
- You must share clear images of the damaged product
- After verification, we will provide a refund or replacement
Important Conditions
- The issue must be reported within 24 hours of delivery
- Requests raised after 24 hours will not be accepted
- Products once delivered cannot be returned
How to Raise a Request
To request a refund or replacement:
- Contact our customer support within 24 hours of delivery
- Provide:
- Order details
- Issue description
- Images (if damaged)
Customer Support
(Contact details are available on our website)
- 🕙 Support Hours: 10:00 AM to 7:00 PM
- 📞 You can call us during working hours
- 📩 After hours, you can send a message or email to raise your complaint
Resolution Time
Once your request is verified:
- Refund or replacement will be processed as soon as possible
⚠️ Note
ZorbaFood reserves the right to approve or reject any request based on verification.